Lenovo Premier Support + Keep Your Drive + International Upg
Utvidet serviceavtale - deler og arbeid - 4 år - på stedet - responstid: NBD - for ThinkBook 14 G4+ IAP; ThinkPad L13 Gen 3; T14 Gen 3; X1 Carbon Gen 10; X13s Gen 1
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- KEEP YOUR DRIVE FEATURES:
- Predictable budgets
- Regulatory compliance and protection
- Data remains secure
- PREMIER SUPPORT FEATURES:
- Onshore advanced technical support
- Single point of contact for simplified end-to-end case management
- Next business day onsite labor and parts prioritization
- Reporting suite is available quarterly to measure and evaluate service levels and more
- Comprehensive Original Equipment Manufacturer (OEM) software and hardware support
- Dedicated Technical Account Managers for proactive relationship and escalation management
- Lenovo Solution Center with automated system error detection and support case creation
The international service entitlement upgrade is purchased in addition to one or more applicable optional services that extends coverage to outside of the user's home country. International service entitlement upgrades are applicable to the following Lenovo services: Sealed Battery Warranty, Keep Your Drive, Accidental Damage Protection. The service level will be provided at the same level as the user's home country or closest service level available in the outside country.
Keep your Lenovo drive and data within your custody, improving security and potentially alleviating civil liability risks. Lenovo's Keep Your Drive service lets you dispose of business data on your terms.
Has your IT team ever had to spend time troubleshooting day-to-day hardware and software issues, taking their focus off innovative IT projects that drive your business? Lenovo Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Expert troubleshooters have the advanced technical knowhow and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency. Plus, a single, consistent point of contact within Lenovo will ensure that your case resolution is professionally managed from start to finish with courteous and consistent communication.
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